Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.
It's an exciting time to be at Holland & Barrett. We are investing across all areas of our business with a vision of empowering our customers to live happier, healthier lives. Our mission is to be the leading player in global wellness chosen by millions as their trusted partner for personalised wellness journeys. To achieve this goal, we are embarking on a radical transformation. We are recruiting top talent in all areas of our business, from Finance to Digital Marketing, from HR to IT, as well as new functions around Health and Wellness.
The Role
We have an ambitious strategy to launch a series of new wellness products and services to customers. This is an exciting time for H&B and the Master Data Administrator role is crucial in ensuring we deliver to our roadmap and plans.
Key Responsibilities:
As a Master Data Administrator, you'll be responsible to review, cleanse and maintain accurate data for our product data entities. The role requires a good understanding of data governance methodology, relative to product master data. The Master Data Administrator will work using documented BAU processes to ensure our data is accurate and aid our ability as a business to know our customer's wants and needs, sometimes before they do.
Working collaboratively both within team and the wider commercial function, the Master Data Administrator will be required to support with administrative and task support relating to product and supplier data records.
Working in various legacy systems and platforms, a strong attention to detail is crucial for the role to ensure our data is of the optimum standard at all times. KPIs and SLA adherence should be the primary focus of the Master Data Administrator.
- Support business operations by addressing internal and external SKU and supplier queries, utilizing the internal ticketing platform for efficient reporting of query types.
- Manage stakeholder relationships and facilitate effective communication.
- Assist suppliers in onboarding, SKU setup, and handling change requests.
- Adhere to internal processes outlined in best practice guides, contributing to the ongoing improvement of documentation.
- Maintain process documentation for cleansing, maintenance, and audit activities.
- Contribute to the upkeep of content on the internal Master Data page, enhancing FAQs and documenting process changes.
- Assist in conducting relevant internal audits of product data.
- Take ownership of the onboarding process for a designated list of products, overseeing them from initiation to the purchase order stage.
- Maintain accurate reporting of SKU progress for the project, promptly identifying and raising any risks to the Product Data Manager/Project Manager.
- Effectively manage individual workload, including SKU setup and assigned tickets.
- Participate in daily/weekly project meetings, coming prepared with updates on SKU allocation.
Location: The company has a Hub in Nuneaton and we typically expect colleagues to spend at least one to two days each week in the office. There may also be occasional travel to other locations.
The Person
Key Requirements:
Technical Skills:
- Understanding of the retail lifecycle and the significance of precise data management across various business functions.
- Prior experience in administration, with a focus on data cleansing and reporting.
- Familiarity with industry-standard approaches to data management practices.
- Ability to rapidly grasp complex information or concepts and effectively communicate them internally and externally in a comprehensible manner.
- Analytical skills to identify opportunities for process improvements.
- Logical approach to problem-solving.
- Proficiency in Microsoft Excel, demonstrating strong spreadsheet skills.
Soft Skills:
- Clear and effective communication skills are essential.
- Ability to work independently, demonstrating initiative, and managing workload through Key Performance Indicators (KPIs).
- Positive attitude and proactive approach to tasks.
- Strong team player, fostering collaboration and cooperation.
- "Yes we can" attitude, combining dynamism with reliance on trustworthy data.
- Flexibility and resilience to adapt to changes in pace or type of work in response to evolving business requirements.
What we offer
Our Benefits for this role include, but not limited to:
- H&B Employee Discount - 25%
- Pension company contribution
- Exclusive benefits, free advice and savings from a range of retailers and providers
- And many more!
We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.
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