Modern Workplace Platform Consultant
Fulltime
6-month FTC
Salary - £45-50K
Location: Glasgow (5 days per week in office)
Are you an experienced Platform Consultant with strong knowledge of working in the EUEM space?
Are you looking for a new fulltime role with a global organisation that offers excellent benefits and career progression?
ARM is recruiting for a fulltime FTC experienced Modern Workplace Platform Consultant with strong EUEM (End User Experience Monitoring) knowledge to work for our global technology client. You will be working for their end customer in Glasgow and be onsite Mon-Fri.
Our client:
They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Role-
You will be responsible for assisting our existing customer estate with providing governance & monitoring solutions around end user experience. You will have previous experience working with service design, traditional 1st, 2nd and 3rd line teams and be familiar with the technology landscape at a consumer level.
We are looking for a consultant that has a "can do" attitude and is comfortable in picking up new skills quickly whilst use pre-existing knowledge to assist our end users to assist with preventing problems before they arise.
Documentation will be key within this role as we ultimately look to improve the customer EUEM experience organisational wide.
Responsibilities:
- Technical & architectural competencies around digital end user experience monitoring
- Specific/expert product knowledge around Lakeside Systrack
- Familiarity & product awareness of EUEM products such as Microsoft desktop analytics, Nexthink, ThousandEyes & Zscaler
- Assist with high level design around the EUEM product lifecycle for both in-house and our customer base
- Work on projects & programmes for opportunities provided to modern workplace via our sales and presales channels.
- Working with Modern workplace Architecture both in-house & our customer base
- Plan, document and implement small changes where appropriate.
- Good communication and excellent documentation skills
- The ability to work under pressure in a fast-paced environment and use your initiative and experience based on industry best practices.
- Highlight opportunities to improve/evolve service and technology platforms
- Assist with testing and validation of changes and/or deployments where necessary
- Providing assessments in-house and to our customer base around improvements around pre-existing EUEM configuration
- Implementation of enhancements around end user experience monitoring delivery
- Working with all the tower structures within the modern workplace practice
- Work with the head of modern workplace & relevant teams as an SME with EUEM
- Demonstrate a customer obsessed mind-set when evaluating solution options and platform improvements.
Qualifications:
- Knowledge of Modern workplace common practices & technology areas
- Ideally previously working as an expert working within modern workplace infrastructure within an enterprise level organisation
- Improve user experience and drive Modern Workplace and digital transformation initiatives.
- Strong knowledge with productivity & collaboration tools such as Microsoft Office suite including: Outlook, Teams, Viva, Forms.
- Monitor and optimize Microsoft 365 services, generate performance reports, and stay updated on the latest features and best practices.
Please contact me directly on -
Disclaimer:
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.