Our client is a global pharmaceutical organisation based in Milton Keynes, Buckinghamshire. They are a vibrant, fast paced organisation providing medicines to UK customers. They are recruiting an experienced Customer Service Administrator to join their busy team. The role is a full-time position working 37.5 hours per week (Monday - Friday) and our client offers a hybrid working model with a minimum of 2 days in the office and 3 days work from home. This position is a temporary contract role initially signed off for 6 months with a possible extension and offers an hourly rate of £14.09 - £15.38 per hour, depending on experience, plus 25 days holiday pro rata and other benefits.
In this role, you will provide a high quality, professional support to the team who provide service in relation to enquiries, requests for information, complaints and orders coming into the company via telephone, email and other means. You will ensure that all enquiries and communications are dealt with in a friendly and professional manner whilst ensuring accurate and timely recording, processing and management of any enquiries/tasks.
MAJOR ACTIVITIES AND RESPONSIBILITIES:
- Manage all incoming Customer Service queries & Business enquiries.
- Accurately processes Wholesale & Direct Customer orders using a range of Business Systems, primarily SAP
- Manage the order process from receipt of order through to delivery and invoicing, ensuring swift, efficient and accurate service.
- Provide an exemplary level of Customer Service, maintaining a professional and positive attitude, to customers as well as to third party warehouse/logistics Company.
- Processes customer uplifts/returns
- Work closely with the Finance team to ensure pricing/invoicing queries and credit claims are resolved as quickly and efficiently as possible
- Daily/Weekly/Monthly Reporting
- Raise incident reports for any non-conformances, complaints, late or damaged deliveries, temperature deviations etc & providing any necessary follow-up support on incidents as instructed by the Quality and Regulatory Compliance Manager, Customer Services Manager and/or Demand Planning Manager
- General preparation for internal and external meetings
- Assist with various projects as required
- Maintain a high standard of housekeeping
- Undertake relevant training as provided by the Company
- Ensure compliance with approved Company policies and procedures
- Proactively looks for opportunities to improve system efficiencies to eliminate waste
SKILLS AND EXPERIENCE:
- Customer service experience
- Experience of working within a pharmaceutical organisation beneficial, but not essential
- Good IT skills including Microsoft Office
- Experience of using SAP preferred
- Flexible, adaptable and able to work within a busy environment
- Team player who can work independently