Job Title: Caseworker Assistant
Location: Fareham, hybrid working (home and office)
Contract Type: Temporary 6 month contract. 37 hours a week Mon - Fri for 6 weeks training followed by 30 hours a week onwards
Salary: £13.28 per hour
About the Role
As a Case Worker, you'll be part of a supportive and friendly team working with other social/health care professionals to assess individuals' needs with a person-centred approach, focusing on the elements of care, support and treatment that matter most to the person, their families and carers. Using strengths-based practice, you'll focus on what a person can do, whilst finding innovative, alternative community resources to meet their needs. A strengths-based approach works with people's strengths, resourcefulness and ability to develop the best strategies for them to face life's challenges.
What is the day-to-day of the role:
- Handling incoming enquiries through a variety of contact channels.
- Supporting individuals to maintain their independence.
- Providing support in the assessment of an individual's risk and identifying options that will mitigate risk.
- Completing assessments and reviews in a way that promotes a person's well-being and maximises their independence.
- Recognising when a case and/or a situation develops an increased level of risk and know how to respond and when to seek advice and support.
- Responding to concerns and complaints and following the correct escalation routes.
- Knowing how to identify and respond to potential safeguarding situations and understanding how to report them.
- Enabling individuals to find the information they need, for themselves.
- Managing your workload effectively and prioritising appropriately.
- Providing information and advice to local community networks to support local empowerment and well-being, and maximise independence.
- Adhering to protocols when sharing information with multi-disciplinary teams.
- Building and maintaining positive working relationships with multi-disciplinary
- Preparing and participating in supervision, i.e. regular 1:1 meetings with a senior
- Supporting colleagues in achieving the operational priorities for the team.
Required Skills, Experience and Qualifications
- Able to analyse and interpret information.
- Able to recognise problems and identify creative solutions.
- Able to calculate costs of services and care plans and record financial information.
- Sound IT skills (e.g. Outlook, Word). Able and willing to develop the skills required for using new systems and technology.
- Effective negotiation skills for dealing with providers, other professionals, family and carers.
- Effective relationship management skills for collaborating with the people who use our service, providers, other professionals, family and carers.
- Good team working skills.
- Is committed to demonstrating the organisation's values and behaviours in your work.
- Works well independently and collaboratively.
- Demonstrates honesty and integrity in order to build and maintain trust.
About Us
Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.
Please apply as appropriate or contact Daniel Goodyear on or
Connect2Hampshire, part of Hampshire & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.