A Customer Service Assistant is sought for a temporary position in a not-for-profit organisation based in Selkirk. The successful candidate will have strong communication skills and a customer-centric approach.
Client Details
A leader in their field
Description
- Providing excellent customer service to clients in person, over the phone, and via email
- Handling customer inquiries and resolving issues promptly
- Supporting the customer service team in achieving their goals
- Processing customer information accurately on the database
- Ensuring a high level of confidentiality when dealing with client information
- Assisting in the development and implementation of customer service policies
- Working cooperatively with the team to improve the customer experience
- Undertaking administrative tasks as required
Profile
A successful 'Customer Service Assistant' should have:
- An educational background in a relevant field
- Strong communication skills, both verbal and written
- Experience in a customer service role, preferably within a not-for-profit environment
- A customer-focused approach and a commitment to providing excellent service
- Proficiency in using a range of computer applications, including databases
- A team-oriented mindset and a positive attitude
Job Offer
- A competitive hourly wage of approximately £12 - £14 per hour roughly