My client, a leading London Law Firm are looking to recruit a receptionist/switchboard operator.
Duties and Responsibilities Objectives
- Efficient Call and Visitor Management: Promptly and accurately handle incoming calls and direct visitors to the appropriate resources.
- High-Quality Customer Service: Provide exceptional service to clients and visitors, maintaining a professional and welcoming environment.
- Comprehensive Administrative Support: Manage bookings, meeting rooms, daily post, travel arrangements, and other administrative tasks efficiently.
- Effective Communication and Coordination: Ensure timely and clear communication, liaising with internal and external parties to support smooth office operations.
Key Expectations Efficient Call Management
- Receive and screen incoming calls promptly and professionally.
- Direct calls to the appropriate department or individual accurately.
- Utilise interviewing skills to assess caller needs and connect them with the appropriate resources within the firm. High Standard of Customer Service
- Provide consistently excellent customer service to clients and visitors.
- Represent the firm's brand and service offerings effectively.
- Handle all interactions sensitively and professionally. Visitor Interaction
- Greet and assist visitors and clients in a friendly and professional manner.
- Ensure a welcoming and professional reception area.
Administrative Support
- Administer bookings and organise meeting rooms efficiently.
- Manage daily post and handle courier bookings.
- Book travel and taxis as required. Message and Communication Management:
- Screen and handle all incoming telephone calls, ensuring messages are delivered promptly.
- Liaise with building management, internal and external maintenance, and service providers. Office Support:
- Support over 250 employees, including Fee-Earners, Management, and Partners.
- Manage new enquiries and process them through the customer relationship management system.
- Assist with diary management and other administrative tasks as needed.
By achieving these objectives, the Switchboard Operator / Receptionist ensures smooth and professional communication within the firm and enhances the overall client experience.
Please apply today for immediate consideration.