Teqniq is searching for a Neighbourhood Manager to work in the public sector.
36 hours per week.
3 months contract.
09:00-17:30
Job Description:
- The Neighbourhood Manager is responsible for maintaining an overview of current workloads of their Team - working closely with their colleagues in other localities to spot patterns and trends in resident demands and needs and contribute to monitoring the overall effectiveness of the neighbourhood team in meeting purpose;
- To understand residents, properties and neighbourhoods in context;
- To develop skills and knowledge in one or more key areas to meet residents' demands;
- To offer as part of a collaborative Neighbourhood Team one clear trusted point of contact to resolve residents demands - Helping staff to support residents to solve problems at their root cause to build future strength in our communities and individuals; Actively learning from situations and dealing with the consequences of any gaps in service, e.g. formal complaints;
- To ensure neighbourhood officers deal with issues as early as possible, and as much as possible, pulling in support when needed to resolve resident issues in partnership with other officers, services and organisations;
- To learn about the work and develop the service in line with systems thinking principles to meet the changing needs of residents;
- To understand the team's capacity for reactive and proactive work;
- To work closely with and develop partnerships with other agencies, teams and colleagues to deliver a service consistent with customers' changing needs;
- In conjunction with Community Safety and partner organisations, address anti-social behaviour problems in the area managed and make a major contribution towards improving local community safety/SNT/mental health trust/ASC;
- To act as lead contact for the District Management Committee; this includes preparing reports for DMC, attending DMC meetings and ensuring bids are progressed within the financial year. Support staff to engage with residents in their neighbourhoods.
- To promote and engage in restorative principles and participatory practice in working with our residents;
- To manage the system of work at a locality level for up to 10 officers.
- To support problem solving with team members using systems thinking principles.
TEQ-1024-RQ1390787
INDPM2
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