Reporting into the Service Desk Manager you will be responsible for providing external support to users within the business. The role is fully remote except for the occasional training day or corporate event.
This employer has a fantastic track record of retaining & developing their staff with many senior roles held by candidates that joined in an entry-level capacity. With a friendly & casual way of doing business & clear training & development plans, this is a great role for someone seeking to take their career to the next level.
What we are looking for:
- Previous experience of working within an IT Service Desk environment (ideally 1-2 years or more) in a 2nd line capacity with strong working knowledge of Windows 10, O365, AD etc
- Excellent communication skills to raise tickets effectively
- Ability to troubleshoot hardware & software issues remotely
- Some exposure to networking principles, firewalls & Microsoft exchange would be desirable
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