Company Description
SGS provide the world's most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.
At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:
- Competitive pension scheme + Life Assurance
- Generous Annual Leave allowance (increasing with service) plus bank holidays.
- An additional day off for your birthday
- Discounted Gym Membership
- Retailer Discounts
- Access to electric vehicle leasing scheme (subject to eligibility criteria)
- Enhanced maternity/paternity and adoption pay.
- Length of Service Awards
- Christmas Vouchers
- Health & Wellbeing initiatives
Job Description
Job Title: Administrator
Job Type: Permanent
Hours: 37.5 hours per week
Job Location: Shepton Mallet
Main Purpose of Role
To operate and maintain the administration and customer service needs of the SGS department.
Key Accountabilities
- To deal effectively with incoming enquiries by providing accurate and up-to-date information on the certification process offered by SGS.
- To organise and administer certification services to a high level maintaining accuracy to an excellent standard.
- To manage customer applications for certificate requests and act as one of the primary contacts to coordinate any issues and/or information requests.
- To work effectively with other teams locally and abroad delivering certification services, providing the teams with relevant information to ensure they can qualify compliance of the requests and responding to any requests for additional information when necessary.
- To communicate effectively between the customer and service delivery teams to achieve compliance to relevant country standards and to ensure clients are provided with completed certificates.
- To maintain a professional corporate image at all times when dealing with customers and SGS offices.
- To assist the Operations Manager with general sales activities when required, e.g. mail-shots, exhibitions.
Qualifications
Skills & Knowledge
Essential
- Good written and verbal communication skills
- Ability to prioritise work load
- To be accurate and organised
- Competent in Microsoft Word & Excel
Experience
Essential
- Fluent in English and any other language are an advantage
- Good communication skills
- Target and customer focused
Additional Information
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.