Positive Employment is currently recruiting for a Housing Officer for our client a Local Government organisation based in Exeter.
The successful candidate will provide visible, accessible housing management services on the ground to customers renting homes, garages or travelers sites, owner occupiers and shared owners in the borough.
Manage the pre-void and lettings function (checking in, and checking out process) promoting the organisation's Housing Management brand and create the best experience to new and prospective customers.
Manage tenancy breaches in accordance with legislation and policies.
This is a 3 month starting contract with the possibility to extend.
Duties and Responsibilities but not limited to:
- Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer demands and request. Promote self-sufficiency in our services while offering support to those that need extra help.
- Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer which meet or exceed customers' expectations.
- Be the primary contact for local stakeholders e.g.: residents associations, Councillors, the police etc. for individual casework.
- Carry out estate inspections and health and safety inspections to ensure statutory compliance and contract reviews.
- Post inspect communal maintenance repairs and undertake follow up actions as required.
- Address anti-social behaviour (ASB), fly tipping, graffiti and abandoned vehicles. Escalate crime related ASB to relevant council teams and agencies.
- Deliver the premise of 'Every visit counts' by checking interests of other areas including rent collection, property services, community wellbeing and other areas of the organisation.
- Carry out tenancy audits, so that we have a current view of tenants and know those in their household, and a clear understanding of vulnerability.
Personal Requirements:
- Knowledge of housing legislation, in particular, an understanding of Landlord and Tenant law and other legal requirements relevant to the management of homes and neighbourhoods.
- An understanding of housing legislation in relation to nuisance, neighbour disputes and racial harassment.
- Previous experience working in the local government (Desirable).
Working Hours: 09:00am - 17:00pm, Monday - Friday
Pay: £17.50 p/h
Please note this role is within the scope of IR35.