Customer Service Coordinator - Export Key Accounts
Permanent, Part Time (Monday and Tuesday - 9:00-17:30)
We are looking for a Customer Service Coordinator to work within our Export Key Accounts team.
Excellent communication skills are required, to support both internal and external Customers, answering enquiries quickly and professionally.The successful candidate will work within the Export Customer Service Key Accounts Documentation Team to ensure all aspects of the role are handled efficiently and accurately, within the set KPI's.
Skills and experience we're looking for
- Ability to maintain high level of customer service, under pressure
- Customer focused
- Attention to detail
- high level of accuracy to minimise errors and loss to MSC
- Excellent communication skills, written and verbal
- Solution driven
- Effective time management skills
- Ability to work individually and within a team
- Positive, Flexible attitude
- Ability to multi-task
- Good knowledge of IT Skills (Microsoft Office)
- Shipping knowledge preferred
How you will help us and what you can expect
- Manage own workload, using MSC's various systems
- Communicating effectively when support needed
- Processing work in line with client requirements and MSC UK performance standards
- Resolve Customer inquiries quickly and professionally, within set KPI's
- Develop relationships with customers to ultimately improve their experience
- To understand and work collaboratively with internal departments
- Ensure full recovery of all applicable costs, relative to your role
- Work as a team player, contributing ideas in team meetings / discussions for collective improvement to internal processes and the service offered to customers
- Visit customers as/ when required, to help build working relations
- Being adaptable, to ensure support can be given to other teams, as/ when required
Added value:
Experience in different fields and topics is always valuable, so if you happen to have any of the following expertise it may be viewed favourably:
- Has pervious experience in the shipping industry
- Has previously worked in an office environment
- Previous experience in working in a busy customer service team
What We Offer You
- Competitive salary
- Buy or sell holiday scheme (opportunity to buy or sell up to 5 days)
- On-site artisan restaurant
- Discounted gym memberships
- Learning and development opportunities
- Dress for the day policy
- Generous pension scheme
MSC Group UK are proudly a Disability Confident Employer.
So, if you feel that you are the Customer Service Coordinator we are looking for then please apply now.