Customer insight administrator
- Location: Waterfront House NG9
- Job Type: Temporary (up to 6 months)
- Salary: £13.32 PAYE or £17.69 Umbrella per hour
We are seeking a Customer Insight Call Interviewer to join a large housing association within their Strategy, Performance and Projects team on a temporary basis for up to 6 months, covering a secondment. This role is crucial in engaging with customers to gather feedback on services provided, playing a key role in enhancing customer experience and fostering a culture of continuous improvement.
Day-to-day of the role:
- Act as the first point of contact for collecting customer feedback in real-time situations.
- Build trust and showcase an empathetic approach during interactions.
- Capture customer comments and take ownership of enquiries that require further action.
- Prioritise and manage survey calls to a high standard, ensuring accurate recording of survey responses.
- Provide efficient, courteous service to both internal and external customers.
- Work collaboratively with colleagues across the Corporate Services Directorate and other teams to improve service effectiveness.
- Support the delivery of all administrative tasks within the Customer Insight Team.
Required Skills & Qualifications:
- Ability to cultivate trust with customers and create an open and honest environment for sharing experiences and feedback.
- Background within a housing or local authority environment
- Excellent customer support skills and ability to handle challenging situations effectively.
- Strong interpersonal skills to quickly establish credibility and build relationships.
- Excellent communication skills with the ability to adjust delivery style to the audience.
- Ability to prioritise tasks effectively amidst changing demands.
- Good level of computer literacy, including proficiency in office applications and web-based browsers.
- Exceptional record-keeping skills and strong attention to detail.
To apply for the Customer insight administrator position, please submit your application with a fully updated CV attached