We are seeking a dedicated and energetic Account Manager to join our Customer Service team, who will be the main point of contact for all client queries and concerns, and will ensure the highest level of customer satisfaction in the FMCG industry.
Client Details
Our client is a well-established player in the FMCG industry with a large team spread across the UK. With a strong focus on innovation and a commitment to delivering high-quality products and services, they are recognised for their dedication to customer satisfaction.
Description
Key responsibilities consist of:
- Negotiating contracts and close agreements to maximise profits
- Developing trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensuring the timely and successful delivery of solutions according to customer needs and objectives
- Clearly communicating the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecasting and tracking key account metrics
- Manage and nurture client relationships for sustained business growth.
- Implement strategies to retain and expand the customer base.
- Contribute to any contractual negotiations and/or re-negotiations for defined customer portfolio and produce any related contractual documents as required.
- Coordinate the delivery of agreed targets within the agreed budget to meet the wider requirements of the business for the defined customer portfolio.
- Ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas.
- Understand and work within the policy standards of individual customers to ensure service provisions/requirements are fulfilled.
- Collaborating with the sales team to identify and grow opportunities
- Assisting with high severity requests or issue escalations as needed
Profile
A successful Account Manager should have:
- An undergraduate degree in Business Administration, Marketing or relevant field
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation
- Solid experience with CRM software and MS Office
- Sales motivated & driven attitude.
- Target orientated & strong organisational skills.
- Demonstrable track record & performance-related indicators in sales.
- A customer-focused approach.
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Job Offer
- A competitive salary range of £28,000- £29,700 per annum
- Commission OTE (40k minimum year 1)
- 33 days annual leave
- Starting salary of £26200 basic pay
- Annual pay reviews
- Uncapped commission (expected OTE 42k+)
- Flexible shift patterns & additional overtime opportunities
- Enhanced maternity & paternity pay
- Company sick pay
- Holiday sell & buyback
- An inclusive and supportive company culture
- Opportunities for professional development and growth
- Generous holiday & seasonal leave