- £25,000 - 30,000 depending on experience
- London
- BCorp accredited business
A leading gift & homewares brand are seeking an Administrator to join their fun and friendly team to help across their high profile partnerships. This is a purpose-led BCorp accredited business so has enviable sustainable credentials, and has a great team and company culture too.
You will be an integral part of the team, working with some of the largest global retailers to enable the smooth running of their B2B sales function. You will be a real people person, with a genuine desire to provide the best possible service to their trade customers.
This role encompasses a variety of responsibilities and offers great opportunities for development and progression both within the role and the wider business. If you have a proactive nature and are looking to join a creative, fun company, get in touch!
Duties in this Administrator role will include:
- Collaborate closely with the wholesale account management team, serving as a key contact and support for Key Account customers.
- Manage and process orders, ensuring customers receive best-in-class service at all times.
- Coordinate with internal teams and the warehouse to ensure seamless order fulfillment, communicating any delays.
- Effectively manage stock for your account base, understand customer needs, check forecasts, and identify opportunities to increase sales.
- Handle customer inquiries across multiple platforms, including phone, email, webchat, and in-person interactions.
- Ensure customer requirements for labeling are communicated and actioned as needed.
- Resolve customer queries or problems swiftly and positively.
- Support the wider sales team with processing wholesale orders as needed.
- Manage chargebacks and the subsequent debit/credit notes.
- Issue returns, refunds, and replacement orders efficiently.
Required Experience and Skills:
- 2+ years' experience in a similar position, ideally within an Administration, sales coordination, customer service, or a wholesale/B2B role.
- Excellent communication skills, both verbal and written.
- Strong Excel skills; experience with ERP systems is a plus.
- A positive, can-do attitude and a willingness to support different areas of the business as required.
- Numerate and accurate, with good attention to detail.
- Highly organised with the ability to multitask.
- Proactive and flexible approach, with a friendly demeanour and a team player mentality.