CUSTOMER SERVICE ADMINISTRATOR Dudley Salary up to £24k (Depending on experience)
IMMEDIATE START IS AVAILABLE FOR THE RIGHT PERSON
A new opportunity to join this growing business, recently moved into bigger premises and looking for an additional person to compliment their existing Customer Service team.
Their product is highly sought and their online selling platforms are proving to show
If you go above and beyond and pride yourself with an ultimate level of Customer Service and have great communication skills this role could be the one for you! If you want to be part of a vibrant friendly team please apply today.
(PREVIOUS EXPERIENCE IN A SIMILAR OFFICE BASED CUSTOMER SERVICE ROLE IS ESSENTIAL)
JOB PURPOSE:
- To provide an excellent customer service.
- Have the ability to handle and resolve online order enquiries to ensure Customer satisfaction.
- You will be the front facing call handler - dealing with all incoming customer service inquiries.
MAIN TASKS :
- Dealing with and responding to e-mails in relation to incoming order enquiries.
- Answering telephone calls from clients and directing the calls appropriately when necessary
- Printing and checking service orders
- Updating on order progress and delivery dates
- General ad-hoc administration
- Updating spreadsheets accordingly
- Processing courier deliveries onto the system
- Calling clients with gentle reminders of payment due dates
EDUCATION, KNOWLEDGE & TRAINING
- Must be numerate & literate
- At least 2 years' experience in a similar role
- Must be able to work independently or within a team
- Must be willing to learn
- Good work ethic
- Computer literate (Excel, Word)
- Must be a team player, ability to work with others, consistent, able to work under pressure, even tempered and a calming personality
Working Hours : 09.00 am to 17.00 pm Monday to Friday with 1 hour lunch