We are pleased to be recruiting for a company based in Chesham who are looking for a Sales Support Advisor to join their team on a full time, permanent basis. In this role you will find yourself being responsible for managing customer calls, whether that be to provide a quote or answer a query about their order.
The ideal candidate will have strong communication skills, someone who is comfortable answering customer phone calls and building relationships as well as processing orders and dealing with general administrative duties.
We are ideally looking for someone who may have an interest/history in some form of sales but isn't looking for a pure sales based role, someone flexible and adaptable with good IT skills that can multitask under pressure. An all-rounder!
This is a Monday to Friday position, hours are 9am - 5:30pm with an hour lunch break. This position is paying up to £30,000 depending on candidate experience.
Main Responsibilities:
- Provide all customers with excellent customer service.
- Answer the phone and handle incoming calls.
- Accurately generate customer orders, checking that Sales Executives have provided all the necessary information and that delivery dates can be met.
- Ensure payment terms have been agreed for all orders.
- Raise and send purchase orders to suppliers and chase them to confirm that delivery dates will be met.
- Deal with customer complaints and enquiries about order progress.
- Handle incoming sales enquiries and, if necessary, pass them to a sales executive.
- Communicate with suppliers and obtain prices and product information.
- Raise customer quotations if requested by Head of Sales and take ownership of the sale and the processed order.
- Mail brochures, samples, and other information to customers.
- Complete filing and paperwork in accordance with Company procedures.
Candidate requirements:
- Able to work under high pressure during peak times.
- Previous sales-based/customer service experience would be desired but not essential.
- An ability to multitask while still achieving accurate results to tight deadlines.
- Strong communication skills.
- MS Office proficiency, Outlook, Word, and Excel.
- Customer focussed, and always able to provide excellent service.
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.