Job Title: IT Support Engineer
Location: Northampton - 3 days from the office 2 from home
Salary: Up to £25,000 per annum
Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP
Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices.
Responsibilities:
- Provide first-line technical support to end-users via phone, email, and ticketing system.
- Troubleshoot and resolve hardware and software issues promptly and efficiently.
- Escalate complex problems to the appropriate teams while ensuring timely resolution.
- Document all support interactions and solutions accurately within the ticketing system.
- Assist with the setup and configuration of user accounts, devices, and software applications.
- Collaborate with other members of the IT team to improve processes and enhance customer satisfaction.
Requirements:
- Previous experience in a similar 1st line support role is preferred but not essential.
- Strong communication and interpersonal skills with a customer-centric approach.
- Basic understanding of ITIL principles and IT service management.
- Proficiency in Microsoft Office applications and familiarity with Windows operating systems.
- Ability to multitask and prioritize workload effectively in a fast-paced environment.
- A proactive attitude towards learning and staying updated with technological advancements.
Benefits:
- Competitive salary up to £28,000 per annum.
- Opportunities for career advancement and professional development.
- Friendly and supportive working environment.
- Pension scheme and other employee benefits.
- Convenient location in Northampton with easy access to public transportation.
If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.