Business Analyst - Contact Centre - Birmingham
On site in Birmingham 2 days a week
£500 pay through umbrella
3 months initially
Customer Services & contact centre implementation.
I am recruiting for a Contact Centre Business Analyst who has experience of working of Contact Centre implementations and are available for an immediate start.
A 3rd party have come in and done a customer service review and they are now looking to operating model and org changes to be implemented
Any experience in
- Contact centre customer implementation
- People implementation
- Business case, To be, planning