The company:
This company focuses on connecting customers to improve daily productivity. They pride themselves on allowing businesses to succeed through consistent and reliable connections. They have an open, honest and collaborative culture, where training and development is prioritised. You will join a friendly team who want to see each other succeed through promotions and personal development.
The role:
As an Infrastructure Engineer, you will play a crucial role in delivering high-quality technical support to clients, handling escalated issues, and ensuring the smooth operation of IT environments. You will be working on a mixture of project and BAU work, with a M365, Azure and Network focus. This role is a 3rd line position with an expectation to travel to client site occasionally.
Day to day of the role:
- Provide support for desktop, server, and network issues, ensuring timely resolution of technical problems.
- Handle escalated incidents diagnosing and resolving complex technical issues.
- Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions.
- Manage and maintain client IT infrastructures, including servers, networks, and applications.
- Install, configure, and upgrade hardware and software components.
- Monitor system performance and reliability, implementing necessary updates and patches.
- Create and maintain detailed documentation of client environments
- Assist with the planning and implementation of IT projects
- Collaborate with 3rd party vendors and service providers to resolve issues.
- Provide guidance and mentorship to 1st line support staff, fostering knowledge sharing and skill development.
Required Skills:
- Proficient in Microsoft 365/Azure – Managing Microsoft Azure & Office 365 including Conditional Access, Azure AD Connect, Exchange Online, SharePoint, Teams, InTune, and AutoPilot.
- Strong knowledge of Windows Server – Including Active Directory, Group Policy, DHCP, and DNS.
- Experience with Backup/Replication Technologies such as Veeam.
- Experience with virtualization technologies such as VMware and Hyper-V.
- Understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN.
- Familiarity with firewall and security technologies.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service orientation with the ability to communicate technical information to non-technical users.
- Full clean UK driving license.
Benefits:
- 25 Days Holiday + Bank holidays
- Increasing annual leave allowances
- Performance bonuses
- Training and development plan
- Flexible working options
- Pension Scheme
- Social events
- And more...
Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee
You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion