Systems Administrator required to provide expert technical support to the deployment and ongoing maintenance of new and existing technical solutions. Working closely with both local and centralised support teams, this role will be pivotal in the timely delivery of technical integration and analytical support to the customer and end users, ensuring project timescales and SLAs always meet contractual compliance.
What qualifications, experience and skills are we looking for?
- High Level knowledge of Windows Server and SQL Querying
- Experience with Linux operating systems
- Knowledge and skills supporting and deploying packaged applications & XML messaging systems
- Understanding of working in secure environments
- Proven analytical and investigating skills in troubleshooting software, as well as possessing high attention to detail
- Experience in identifying underlying issues and trends in technical systems through appropriate interaction with end users
- Experience in 3rd line IT support and have ability to analyse a given problem, diagnose it, fix it and find its root cause
- Experience in supporting high availability environments, preferably in a Business-to-Business environment
Desirable Skills
- Knowledge of SSL Certificates, network infrastructure and virtual server platforms
- Knowledge of any MariaDB, ElasticSearch, Ansible, Docker, Kubernetes containerisation.
- Educated to Degree level or equivalent technical standard
- ITIL R3 Foundation and / or experience of working in an ITIL, Incident, Problem and Change Management environment
Responsibilities
- Liaise with 3rd party suppliers, shippers, importers, customs etc (i.e. users of the system) in the scope, configuration, integration and on boarding processes to ensure smooth project delivery and issue resolution.
- Provide expert application support for bespoke solutions, ensuring adherence to incident and problem SLAs via the service management tool.
- Escalate issues accordingly to line manager, ensuring all impacted parties are kept informed of progress as appropriate.
- Contribute to Problem resolution through identification of recurring issues and liaising with local and central support teams where necessary.
- Responsible for all aspects of application administration and maintenance.
- Respond to security issues identified using the SIEM tool set and other monitoring and logging tools.
- Provide application technical expertise for the implementation of changes to the existing infrastructure in a controlled manner, working to best practice methodologies to fulfil new or upgrade requirements of the Application Systems.
- Provide ad-hoc training and guidance to colleagues within the wider customer care team where appropriate.
- Clearly define defects identified within the production environment, with the ability to express these to support (internal or external) to expedite issue resolution.
- Manage application deployment activities in line with agreed process and best practice
- Provide first-line troubleshooting during Infrastructure fault diagnosis, liaising with expert infrastructure teams or third party (vendor) support when required.
- Responsible for the documentation and deployment of system and application change requests in accordance with formalised change management procedures.
- Contribute to testing and support of proposed application changes throughout the change lifecycle.
- Responsible for keeping existing documentation relevant and up to date and for producing formal documentation to accompany a piece of work.
- You will be part of the Major Incident Response Team when it is called upon, requiring flexibility within working hours when necessary and providing out of hours on-call support.
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.