Dutch speaking customer care - Orpington, London
�? Dutch Speaking Customer Care Representative �?
We are excited to announce a fantastic opportunity for a Dutch Speaking Customer Care Representative to join our client's organisation. If you are fluent in Dutch and have a passion for providing exceptional customer service, then look no further!
Summary:
�? Our client is a leading company in their field, dedicated to offering world-class customer services to all customers.
�? Join a dynamic and inclusive team, making a difference in the lives of customers every day.
?? Key responsibilities include processing orders, answering phone inquiries, and managing customer queries using the CRM system.
Full Details:
?? Number of People Required: 1
?? Contract Type: Permanent
?? Driving Required: Yes
? Working Pattern: Full Time
Key Responsibilities:
- Process orders in a timely manner, ensuring all orders are completed before the daily cutoff.
- Answer phone calls from customers, internal sales managers, and other stakeholders.
- Utilise the CRM system to log and manage customer queries from start to finish.
- Coordinate collections for returned goods.
- Provide customers with proof of delivery using our delivery partners' portals.
- Confirm prices with customers and ensure accuracy on all orders.
- Collaborate with the OX Tools UK Warehouse on order-related matters as needed.
Culture & Development:
�? Embody the values of our client's organisation and play a key role in the operational team.
?? Join an organisation that promotes growth, positivity, and a healthy work culture.
What is Expected of You:
1?? Abide by the company values and behaviours, consistently demonstrating trust and integrity.
? Be punctual and reliable in your work commitments.
?? Contribute to achieving Company and Key Account Gross Profit levels.
?? Focus on cost control and EBITDA achievement.
�? Uphold the company brand by providing outstanding service and avoiding overpromising and under-delivering.
?? Be responsive to change and adaptable to evolving situations.
?? Take individual accountability for results.
?? Maintain utmost confidentiality, respecting the trust placed in you by senior management.
?? Collaborate and work openly with all team members.
Skills/Experience:
? Experience in a customer service role is required.
?? Admin experience is preferred but not essential.
?? Comfortable communicating with customers over the phone to place orders and resolve queries.
?? Proficient in using computers and familiar with Excel.
?? Positive attitude and a willingness to provide exceptional service.
Ideal Team Player - Key Attributes Required:
At our client's organisation, employees live by 3 important attributes: Humble, Hungry, and People Smart.
Humble:
? Ideal team players are humble, recognising and appreciating the contributions of others.
?? They prioritise the team's success over individual recognition.
Hungry:
? Ideal team players are hungry for growth, always seeking out new opportunities and embracing responsibility.
?? They are self-motivated, driven, and consistently go above and beyond.
People Smart:
? Ideal team players have common sense when it comes to people, understanding group dynamics and interpersonal relationships.
?? They exercise good judgement and effectively navigate social situations.
To Succeed in Our Business:
? Exhibit our core values.
? Take ownership for any mistakes and learn from them.
? Keep your commitments and follow through on your responsibilities.
? Maintain a positive attitude and a "can do" mindset.
? If in doubt, don't hesitate to ask!
Join our client's organisation and embark on a journey to success. Apply now and showcase your Dutch language skills while providing exceptional customer care! �???????�???
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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