Senior Portfolio Property Manager
The Company:
My client is a dynamic and rapidly growing business based in the City with ambitious plans for sustainable growth in the coming years. They values their people, and has implemented exciting initiatives to enhance the team's experience. They believe in listening to employees' needs, offering flexibility through a hybrid working policy, and recognising contributions with a comprehensive benefits package that aligns with career aspirations.
Role Overview:
My client is seeking a highly skilled and motivated Senior Portfolio Property Manager to manage a portfolio of key client properties. This role is vital in ensuring that properties remain in excellent condition, comply with all relevant legislation, and meet the highest standards of professionalism. The Senior Property Manager will also play a key role in supporting the team, driving a positive culture, and helping the business achieve its goals.
Key Responsibilities:
- Leadership & Team Support: Manage one junior member of staff, act as a proactive leader within the team, fostering a positive and collaborative work environment. Support team members in achieving their goals and contribute to the overall success of the business.
- Property Management: Oversee the day-to-day management of a designated portfolio of around 200 residential properties in 6 blocks across London, ensuring they are well-maintained, compliant with regulations, and meet the expectations of both clients and tenants. The portfolio is around 80% AST management and 20% block management.
- Client & Tenant Liaison: Serve as the primary contact for designated portfolio clients, maintaining strong relationships and ensuring effective communication between all parties involved.
- Maintenance & Compliance: Supervise tenant maintenance requests, liaise with contractors, and oversee refurbishment projects. Ensure all properties meet regulatory requirements, including health and safety standards.
- Financial Management: Monitor tenant debtors, approve invoices, manage rent rolls, and ensure void periods are minimized. Work closely with lettings negotiators to generate new business opportunities.
- Documentation & Legal: Ensure all necessary compliance documents are in place, manage the swift return of deposits, and handle all legal notices as required.
- Continuous Improvement: Seek opportunities to increase revenue and improve processes within the department, contributing to the overall growth and success of the business.
Requirements:
- Experience in Lettings Property Management is essential.
- ARLA or IRPM qualification is desirable.
- People management experience.
- Strong communication and interpersonal skills, with the ability to manage relationships effectively.
- Ability to work under pressure and manage multiple tasks simultaneously.
Benefits:
- Hybrid Working: 2 days wfh to support a healthy work-life balance with flexible working. Core hours are 10am - 4pm.
- Generous Holiday Allowance: Starting at 25 days, increasing with length of service.
- Pension Scheme: Enhanced auto-enrolment to help you save for the future.
- Health & Wellbeing Support: Including life assurance, remote GP access, flu and eye care vouchers, and more.
- Employee Assistance Program: 24/7 support for health and wellbeing.
- Discounts Platform: Access to discounts at major retailers, gyms, and leisure venues.
- Flexible Benefits: Options to purchase additional holiday, discounted gym membership, dental insurance, and more.
- Salary: £38k - £40k
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