Our client, a specialist in supply chain logistics and customs, is offering a great opportunity to join their team in London Gateway, as a Customs Team Leader.
As Customs Team Leader, you'll be responsible for the day-to-day management of the data processing team, ensuring timely clearance of import and export shipments, holding regular team meetings, making sure all procedures are adhered to, providing training when required, as well as managing customer invoicing and any compliance issues.
Responsibilities of the Customs Team Leader:
- To lead the team by example and ensure all company policies and processes are being adhered to.
- Participate in monthly operations team meeting to discuss outstanding issues and upcoming pipeline of new clients and contract expectations.
- Manage calls with clients, resolving issues/queries promptly.
- Allocate workload to the team ensuring daily and weekly targets are met to minimise month end workload.
- Provide cover to support absence of other team leaders, team members and Operations Manager.
- Responsible for issuing and dividing the daily tasks to the team.
- Mentoring and cross training in all accounts.
- Complete all monthly procedures for Customers/ Management.
- Take over/ resolve queries and issues to assist the team to achieve their targets and remain compliant as per HMRC guidelines.
- Assist with maintaining the Rota for out of hours cover.
- Holiday and absence authorisation and monitoring and carrying out return to work interviews, updating documentation and uploading to IT software.
- Carrying out effective 1-2-1 meetings and appraisals with the team.
- 100% check on all documentation/entries being submitted according to Customs regulations, laws, and/or procedures. Stay abreast of changes in import and/or export laws.
- Request or compile necessary documentation to support your team.
- Advise customers on Customs-related matters.
- Confer with officials in various agencies to facilitate clearance of goods through Customs.
- Ensure the team are updating and maintaining eUCR Lists regularly.
- Participate in any project teams for client work, or process and other change improvements.
We're keen to speak to candidates who have a minimum of 3 years customs experience with proficiency in CM-UK and AEB software, CHIEF, CDS and Microsoft Office.
Applicants should also have good mathematical skills and be able to adapt, embrace and implement new IT systems and IT innovations. You should have good interpersonal and problem-solving skills and be organised by nature.
In return, the successful Customs Team Leader will be offered up to £38,000, in line with experience.
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