Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive . co . uk for additional roles across engineering, production, warehouse & transport operations.
Warranty & Customer Service Administrator
£28k + Benefits
North West
Strive Supply Chain are a leading management recruitment consultancy, specialising in Supply Chain, Production, Planning, Logistics, Transport & Warehouse Operations, please visit our website or join us on twitter @strivellp for further vacancies and information.
Our client is a leading FMCG Distribution business, who are currently recruiting for a Warranty & Customer Service Administrator to be based at their Vehicle Maintenance Unit in Lancaster, Lancashire. The role a Monday to Friday role on a 40hour week (1000hrs - 1800hrs).
Key Responsibilities:
- Invoicing and controlling branch work in progress.
- Check system to ensure campaigns are completed and costed correctly.
- Work within credit control policy and procedures.
- Carry out Warranty, Retail, Repair & Maintenance and Internal costing as per company standards.
- Supply fully priced estimates of repairs required and ensure work is authorised where required.
- Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
- Assist in achieving branch KPI's in relation to efficiency, WIP targets, recovery rates and invoice lead time.
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day-to-day administrative tasks confidently and efficiently.
- Create and process job cards, checking for existing work in progress.
- Check account details, available credit and obtain relevant authorisation.
- Provide timely update to our customers and confirm bookings with customers.
The Ideal Candidate:
- Excellent customer service skills and ability to build and manage relationships.
- Computer literate, competent in excel and word.
- Good interpersonal skills - an ability to work as a team player within a busy department.
- Ability to work under pressure and without supervision.
- Effective communication skills.
- Attention to detail.
Apply now for immediate consideration!
This is a fantastic opportunity - we look forward to your application.
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