Role responsibilities:
- Provide first and second level technical support on incidents and problems
- Monitor overall system performance and ensure smooth system functionality
- Create, maintain, and utilise documentation
- Assist building compliance with our processes and policies
What you will bring to the team:
- Excellent organisation and time management skills
- Working to ITIL best practices
- Desire to improve processes, looking for the root cause of a problem
- Willingness to both share your knowledge and learn from others
- A proactive approach towards looking for risks and problems
- Excellent written and verbal communication skills
- An ability to adapt quickly and work in an agile fashion
Desirable Skills and Technologies
- Experience in Cisco, including Nexus family, ASA family, ACI and Hyperflex
- Knowledge of F5 software, including LTM, ASM and GTM
- Knowledge in VMware, including vSphere, NSX-V and NSX-T
- Exposure to cloud services, such as AWS and Microsoft Azure
- Experience in Dell VxRAIL
- Knowledge of SolarWinds NCM - NPM would also be useful
- Experience in Software Defined Networking