Candidate Care Partner
£22,308 + £200 monthly KPI bonus!
About Hays
With the energy of the Hays culture behind you, you'll be part of a progressive business that's going places. Working flexibly and trusting each other to deliver, you'll thrive in an environment that is inclusive, collaborative and motivating.
We call this the Hays spirit.
With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn't just about being part of a global business leader; together with over 12,000 people across 32 countries, you'll be making a difference in the world of work.
Your Role
As a Candidate Care Partner, you will be accountable for the delivery of a highly professional candidate experience from onboarding through to assignment completion and offboarding. This role involves liaising with various departments within Hays to ensure resolution of candidate queries and pay issues. Process management for your assigned account is integral to this role and is reviewed on a weekly/monthly basis, this responsibility will sit with yourself to ensure process is consistently reviewed.
What can I expect day to day?
- Overall accountability for ensuring that all worker checks, extensions, and completion documentation is executed in a timely manner according to specific client SLAs where appropriate.
- CV submission of all candidates via the portal and subsequent onboarding and placement creation
- Running and producing reports for missing timesheets and approvals
- Accountable for ensuring that the Week 1 and following monthly calls are managed professionally with the workers and any issues or leads are resolved or passed to the appropriate individual for follow though
- Accountable for managing and resolving all payroll queries
- Accountable for ensuring that all contract renewals are executed in a timely manner in advance of the worker completion date - this may involve report running for extensions, contacting the worker to discuss contract extension conversation and liaising with RP over extension.
- Responsible for conducting exit interviews where appropriate
What you will need to succeed
- Build relationships with candidates, internal stakeholders and clients
- Showing professionalism when engaging with stakeholders and external clients
- Ability to liaise with stakeholders to ensure that extension paperwork is generated, and amendments completed in a timely manner
- A keen eye for detail, reviewing account and candidate care process improvement with manager and providing any suggestions for improvement and better candidate experience on a regular basis.
What you will get in return
- Culture built on rewarding success and the opportunity to influence your earning potential
- Flexible hybrid working patterns
- Incentives and rewards to recognise performance both locally, regionally and nationally
- Broad range of employee wellbeing initiatives and benefits
- Referral bonus scheme
- Community of support networks from Hays Pride, to Parents@Hays
- Paid charity day for all employees #HaysHelps and working closely with charity partners
Life at Hays presents the opportunity for growth, varied career paths, exciting challenges and a culture of inclusion that celebrates diversity If you're thinking of a new tomorrow for your career, let's work together to create it!
At Hays, we share a passion for creating a culture where there are opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career with us.