Our Client is one of the UK's leading end-to-end technology solutions providers. They provide IT Managed Services to organisations across many sectors, including education, other public sectors and commercial.
This role is a 1st Line support role working onsite for their customer based in Heathrow.
Main Duties of the role:
- To provide a professional first line technical advisory and diagnostic support service
- To provide a professional and effective first line remote network monitoring and management service
- To ensure that all reported technical issues are dealt with professionally and competently
- To provide an effective communications interface between the school customers
- Provide 1st line technical support and call logging services to the school.
- To report and manage any incident that requires the services of a third party organisation.
- To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA's
- To action any asset change in compliance with the Change Control Procedure
- To complete additional ad hoc project work, as required
- To assist the Network Manager by carrying out reasonable requests for additional duties as and when required.
- To make recommendations on potential improvements to working practices
- To keep the working area clean & tidy at all times.
Key Requirements
- Good working knowledge of Microsoft Desktop Operating Systems and applications is essential.
- Good working knowledge of Active Directory and Group Policy.
- Good understanding of TCP/IP, DNS, DHCP and VLANs.
- Experience of using a call management system and working to SLAs.
- At least two years' experience within the education sector.
- To be prepared at notice to work occasional evenings and weekends.
Salary - £28,000