Romanian Speaking Customer Service Advisor (Must be able to speak Romanian)
Location -Newark
C£24,800-£25,800
This is a fantastic opportunity for a fluent Romanian speaker to join a leading employer in the Newark area
The Role of Romanian Speaking Customer Service Advisor involves:
- Answering and responding to incoming telephone calls and emails from both Romanian and English business customers
- Providing 1st line technical support and excellent levels of customer service
- Diagnosing technical faults and providing over the phone solutions
- Investigating customer queries and liaising with internal departments to resolve
- Escalating technical queries to 2nd line support
Additional information:
- Salary increase with additional supported languages (Spanish, French, Polish, Romanian)
- Salary increase by £1,000 once passed 6 month probation period
- 28 days of holiday increasing up to 5 more with each year of the service
- Additional paid day off for your birthday
- Holiday buy/sell scheme (up to 3 days)
- Sick pay - increasing with the length of service
- Hybrid working
- Working across 5 out of 6 days a week with some weekends work involved (Saturday, once every 3 weeks)
The ideal candidate for Romanian speaking customer services will have the following:
- Fluent in both spoken and written Romanian
- Ability to investigate and resolve problems
- Able to communicate effectively with all departments and areas of the business
- Excellent telephone manner with good customer service skills
- Good working knowledge of MS Word
- Previous customer service experience is essential
Interested? Please call TurnerFox Recruitment on or email your CV!
Keywords for this role - Fluent Romanian / Customer services / Romanian speaking customer services / Customer Care / call centre / Romanian speaking / Full time / Romanian / Hybrid