- Fantastic opportunity to join a team passionate about providing excellent service and support
- An exciting role that offers lots of variety
- 80% homeworking options available
About the role
NFU Mutual are pleased to share an exciting opportunity for a proactive and experienced Personal Assistant to join our Customer Service division supporting our Head of Claims.
Your role will be to provide integral administrative, coordination and personal assistant support to a senior member of our Customer Service executive team. As part of this role, you will have the opportunity to build relationships with different colleagues and senior stakeholders outside of your immediate team.
In addition, you'll work as part of our administrative support team within our Customer Service department, assisting current members of the team to deliver effective and efficient service. The administrative support includes a wide range of activities as well as using your judgement to know when to prioritise and escalate communications to the wider leadership team, ensuring their time is used effectively.
This truly is an excellent opportunity to build your professional profile in a large, reputable organisation and work with a collaborative team who are passionate about what they do, whilst also learning about the business.
This role offers up to 80% homeworking options as we understand how important a positive work-life balance is. The office days will be based in our Head Office in Stratford upon Avon.
About you
You're enthusiastic, willing to learn and open to new ideas. You bring an approachable style to building relationships with colleagues and stakeholders with a positive, can-do attitude. Able to work effectively and efficiently both autonomously and as part of a team.
To join our team, you'll also have:
- Strong administrative/PA/secretarial experience supporting senior management
- Excellent organisational and diary management skills
- Strong attention to detail and time management skills
- Proficient IT skills and use of Microsoft Office 365
- Be able to work independently or as part of the team
- Effective communication, both verbal and written
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- Salary up to £26,000 per annum
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership - subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.