Trade counter retail pro!
You will be joining the Brighton based electrical wholesalers. They are now expanding the team to meet increasing customer demand with a trade counter super pro who thrives on providing an exceptions customer experience.
You will naturally
- Exceed customers' expectations and keep our customer service standards maintained
- Handle inbound telephone calls, e-mails and online correspondence.
- Support all aspects of the sales journey from product queries, advice and aftersales care
- Process customer returns and exchanges
- Take ownership of any delivery issues, finding suitable solutions for everything that falls on your plate
- Providing prompt, efficient and consistent information and communication in line with company policy
- Liaise with couriers to ensure best service is maintained
- Build a strong relationship with the product and marketing teams
So who are we looking for?
Are you an customer focussed individual with a can-do attitude who can handle day to day challenges and offer creative solutions to customers? Confident to communicate with customers , then we are looking for you. You have:
Please only apply if you have electrical wholesale or similar experience
- A passion for lighting and electrical supplies
- Clear spoken english and written communication skills
- The ability to build a rapport with people quickly and effectively
- A professional and pro-active attitude with exceptional attention to detail.
- Excellent organisational skills and a passion for providing outstanding customer service
- Be able to problem solve quickly and take ownership comfortably
- Confident, resilient and assertive decision-making skills
- Great MS Office skills
- Ideally have Customer Service experience
- Experience in a B2B or trade counter environment or retail environment.
- Competitive salary depending on experience > £30-£35k
- Great benefits/holidays package