Looking for a Customer Service Advisor to join a leading property services company based in Basildon. As a customer service Advisor you'll handle high volumes of calls, coordinating appointments with clients, sub-contractors, suppliers, and supervisors. Your main goal will be to schedule appointments efficiently, meeting Service Level Agreements and ensuring customer satisfaction. You'll communicate with residents using telephony and email, utilising our MSi system to schedule available operatives and subcontractors. Your role involves addressing complex repairs, demanding customers, and service failures to instil confidence in our customers.
Offering a competitive salary of £27000 & great benefits
- Background in Social Housing and Repair and Maintenance
- Proven experience in scheduling/planning Disrepairs, Voids, or Complex works
- Competent in communication with operatives, subcontractors, and residents
- Basic building maintenance knowledge
- Planning skills for sequencing and concurrent task management
- Ability to prioritise and ensure timely job completion
- Good written English and computer skills
- Strong project management and communication skills
- Passionate about service delivery and customer satisfaction
If you feel this is the role for you please attach your cv and apply today!!
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.