Based in Canary Wharf, we are looking for Hebrew Customer Care advisors to join the team working for an Airline.
As an Airline Customer Care Adviser you will have a vitally important role - booking and changing flights for customers and handling baggage, claims and other enquires as well as helping customers who have missed a flight or whose flight has been cancelled You will be responsible for incoming calls/emails and outbound calls for across the full range of airline customer queries
Main Duties
- Help customers and solve their problems in an accurate and efficient manner
- Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service
- Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries
- High degree of accuracy and skill in using systems and entering data including Amadeus GDS and Salesforce (Preferential)
- Develop and improve processes and ways of working
- Troubleshooting with customers
- Other administrative tasks
- Contribute to our positive team spirit and work environment
Person Spec
- Proven Amadeus GDS experience is desirable
- Airline or travel experience
- Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
- An effective team player with a "can-do" attitude
- Passionate about providing great customer care with a friendly personality
- A confident and professional telephone manner
- Self-motivated, proactive and able to work on your own initiative
- Managing your own workload and time, whilst developing effective and supportive relationships with colleagues and customers
- You must be able to speak fluent Hebrew and English
Salary : £28000 per annum
Hours : 40 hours between Sunday to Thursday 7am to 3pm
Location : Canary Wharf - initially 2 months in the office then will move to a hybrid working pattern
Job Types: Full-time, Permanent