We are Calisen. We own and manage essential energy infrastructure assets that offer smarter energy for all.
Through smart metering, installation, data services, EV charging infrastructure, and the electrification of heat, we're creating a more sustainable future, bringing smarter energy to all in conjunction with our core business values. Calisen is in an exciting and strong position where we are seeing growth and development in all areas of the business, and we now have an exciting opportunity to join us as a Customer Service Advisor working within our lively call centre as part of our Retentions team.
As a Customer Service Advisor with Calisen, you'll be at the heart of our operation keeping our customers smiling when speaking with them to manage, retain, and rearrange their metering appointments.
Get ready to join our squad as a Customer Service Wizard! This is not just a job - it's a permanent, full-time adventure where you'll be working your magic for 37.5 hours per week. But don't worry, we've got your back with a fixed shift pattern between 8am and 8pm, Monday to Friday. And here's the best part - you get to work from the comfort of your own home with our awesome hybrid setup, while still getting to visit our Wigan call centre HQ at least 2 days a week. Oh, and did we mention the reward? You'll not just be having a blast with your teammates, you'll be earning too, and will be rewarded with an annual salary of £23,400 + other benefits such as up to 33 days holiday, sick pay and becoming a member of our benefits programme giving discounts on everyday shopping & being able to claim money back for medical appointments!
What we are looking for
- Energetic candidate with a solid educational background (at least GCSE level).
- Amazing telephone skills and able to navigate Microsoft Office like a pro.
- Able to thrive in a fast-paced environment, especially if you've worked your magic in customer service before in either telephone-based setups or face-to-face.
- Bonus points for call centre experience!
- Other superpowers include superb communication & people skills.
- You're a team player with a knack for collaboration while also able to shine and show initiative.
- Organisational and administrative skills that would make any superhero jealous.
Calisen is proud to be a Real Living Wagepaying employer. We believe in the inherent value of our colleagues, and it is our commitment to provide fair and competitive pay that reflects the real cost of living. We understand that when our team members are compensated fairly, it not only enhances their well-being but also contributes to a positive and thriving workplace.
Calisen is committed to providing a diverse, equitable, safe, and inclusive environment as we bring smarter energy to all. The more diverse our teams' backgrounds, experiences, and ways of life, the stronger our business and relationships with our customers will be. Individuals are welcome to apply to our open positions regardless of age, gender, race, religion, belief, sexual orientation, marital status, neurodiversity, and physical ability.
We are a Disability Confident Employer and happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application.
Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.