We have a fantastic opportunity for a Full-Time Permanent Operations Support Team Manager to join our Electrical Team, covering the Dorset Locality, working from our Poole Office.
The role
Reporting into the Operational Support Manager, you'll manage a team of Coordinators who work within our Property Teams, who are responsible for scheduling customer appointments, administration and co-ordination for property repairs and planned works.
As a manager you'll be a role model bringing our values to life, showing authenticity, integrity, and credibility and take responsibility to deliver the right outcome for our customers in a safe and timely way.
You'll set direction within the team by being clear on expectations, giving clarity of requirement and supporting the team and individual performance through robust and regular feedback.
What you'll need
- Ability to inspire, support and develop others to optimise their performance
- Experience of operating within a large fast paced service environment ideally with Property Service experience.
- Knowledge and application of customer management systems
- Experience in improving productivity performance and enhancing processes
- Ability to propose creative solutions that drive continuous improvement
- Evidence of excellent customer service achievements in a complex delivery environment
- Know how to create honest communication and inclusive relationships to ensure people are motivated and feel they own and are accountable for their work
- Ability to interpret and use complex data and create insightful reporting to support business performance and regulatory compliance
- Excellent stakeholder management skills with proven ability to engage and influence others to deliver the best outcomes
What you'll receive from us
We have some fantastic benefits on offer at SNG, including:
- £450 flex-pot annually, discounted shopping & cycling scheme
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Company pension scheme matched up to 12%, life cover at 4x your salary
- Flexible working - we're committed to giving people flexibility as widely as possible
- Options for private medical insurance, dental insurance & critical illness cover
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
This is a great opportunity to join the team as we progress through an exciting period of change. What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters.