Supply Chain Coordinator
Key duties and Responsibilities:
- Oversee the end-to-end supply chain process, from sale to delivery.
- Manage PO life cycle on behalf of the client, liaising effectively with vendors and confirming bookings via our POM system.
- Pro actively plan and coordinate the loading of purchase orders, issuing loading instructions to CFS (Container Freight Station) and vendors.
- Manage space reservations and ensure capacity with designated carriers.
- Serve as the primary point of contact for the client, collaborating closely with Origin Partners, Operations Teams, and third-party providers to deliver a seamless logistics experience.
- Maintain proactive communication with Overseas Control Towers and CFS, ensuring constant monitoring and smooth transit of cargo.
- Track data and key milestones through our Supply Chain Visibility Platform, ensuring data quality and addressing any exceptions in real time.
- Resolve issues related to cargo arrival and customer delivery, escalating where necessary to ensure uninterrupted planning.
- Ensure full compliance with client SOPs and Global Warehouse Practices across all supply chain partners.
- Ensure all applicable freight and charges are collected from relevant parties (suppliers, clients, overseas control tower.
- Monitor supply chain performance from origin countries with pro-active notification and effective exception management reporting.
- Assist with the production of accurate management reporting measuring vendors and customer performance.
- Build strong relationship with client and ensure concerns/issues are dealt with effectively, efficiently and immediately
Experience & Qualities Required:
- Previous experience in import sea freight or supply chain PO management within a freight forwarding company is essential.
- Comfortable in fast-paced environments; organised with strong multitasking, prioritisation, and time management skills.
- Quick learner, able to handle tight deadlines and maintain focus under pressure.
- Detail-oriented, ensuring accuracy in all tasks.
- Excellent communication and interpersonal skills, committed to delivering great customer service.
- Strong critical thinking and proactive problem-solving abilities.
- Proficient in IT (including MS Office) with a systems-oriented approach to data management.
- Positive, adaptable, and flexible in dynamic environments. Demonstrated ability to meet customer requirements through strong communication and the management of Key Performance Indicators (KPIs).
- Excellent Problem-solving skills, with the ability to identify and escalate potential issues in supply chain operations.