Your Company:
A market-leading HVAC business is seeking a Hire Support Coordinator to join the team in Bradford. The business produces a wide range of HVAC equipment and solutions, across varying niches including both in a hire/rental and also a purchasing capacity, allowing the business to cater for all of its clients' needs, including supporting them during emergency periods to ensure customers have the facilities that they need at all times.
This role will work in the 'Hire' division, supporting the business with its rental/hire offerings from a coordination capacity. The position holder will be the linking part between the dedicated team of field service technicians, and the customers for whom they will have responsibility for ensuring their needs and queries are addressed and actioned.
Your Role and Responsibilities
While in this position your duties may include but are not limited to:
- Handling high volumes of incoming calls, ensuring that a professional telephone manner is upheld at all times
- Scheduling work for the technicians, including installations and decommissions
- Maintaining strong relationships with customers, building a good rapport and acting as their main point of contact for all queries and issues
- Building strong internal relationships with various teams across Operations, Sales and Hire, collaborating on projects and tasks as required and sharing key customer insights to help business development
- Processing invoices within the target and approval limits that have been agreed across departments
- Producing reports for completed invoiced work orders
- Working with the technician teams to ensure that work is appropriately covered across the region during times of high workload or low staff
- Communicating between technicians, managers and customers to provide regular updates, whilst also using this as an opportunity to identify areas in the process for improvement
What you will need to Apply:
To be considered for this role, applicants must have demonstratable experience working within either customer care or field support role, where high levels of coordination and communication have been conducted. Experience or knowledge of processing both invoices and Purchase Orders is expected, as well as a good level of IT knowledge, specifically with Microsoft Office, and also preferably with Inspire systems, although this is not essential. Good proficiency in organisation, analysis and problem-solving will be valuable in this position.
What you will get in Return:
You will be rewarded with a starting salary of up to £30,000, subject to previous experience, alongside a comprehensive rewards package to include excellent holiday, pension and employee contributions as well as additional benefits and incentives.
You will also be given the opportunity to progress and develop within the role, with hands-on support being provided and a clear direction for your career within the business being formed. There will be access to market-leading training and development materials and regular communication with supporting managers and supervisors.
To find out more, please reach out to:
Lynsey Franklin - Talent Acquisition Specialist
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