As the Customer Service & Sales Support Advisor, you will be joining a small customer service team who are a world leading component supplier. You will be providing high levels of customer service to support customers and internal teams. This role is going to be busy, varied and will involve customer enquiries, order processing, and problem solving. This role is a full time permanent position based on 37 hours per week Monday to Friday.
Main responsibilities for the Customer Service & Sales Support Advisor
- Processing customer delivery available enquiries, orders, schedules and return claims
- Co-ordinate closely with purchasing and logistics on deliveries and backlogs
- Loading all customer pricing and running price files
- Running forecast reports and price files for the Sales Director
- Resolve and action any issues with regards to customer orders and deliveries
- Preparation of reports to key customers on a weekly and bi-weekly basis
- Provide support to the account managers with sample orders
- Have close working relationships with internal teams. Warehouse and accounts
- Proactive sales support
Skills, attributes, and characteristics of the Customer Service & Sales Support Advisor
- Genuine enthusiasm and commitment to providing exceptional customer service
- A driven individual with a commercial mindset
- Excellent organisational skills
- Relationship builder with strong communication skills
- Demonstrable ability to show initiative and work as part of a team
- Accurate data input skills with experience of MS Office (Outlook, Excel, Word & Teams )
- SAP experience would be a great benefit
- Ability to work well under pressure and prioritise your time well
What's In it for you:
Joining a market leader, with large modern large offices. The hours are Monday - Friday 8:30 - 5pm with an early finish on Friday at 4:30 (37 hour week). The salary for the Customer Service & Sales Support Advisor is offered is between £26,000 - £27,000 depending on experience as well as offering great facilities, free parking, 25 day holiday and company pension. You will be offered plenty of training over 6-12 months and ongoing whilst you learn the products and the business.
After training (around 6 months) the role will offer hybrid working 2 days per week.
Please note due to the rural location all applicants will need access to their own transport for this role.