Our growing client is looking for a Qualifications Assistant to join their team. The successful candidate will provide administrative support to the Qualifications Team Leaders and will be maintaining the database and paper records.
Responsibilities:
- Archive qualification-related documentation
- Resolve qualification/examination issues and work closely with key stakeholders to provide a positive customer experience
- Effectively respond to all queries related to qualifications via e-mail, web chat and phone, whilst providing consistently high levels of customer service to all stakeholders.
- Communication with the Membership Panel to assist in coordinating availability for application reviews
Skills and Requirements:
- Strong time management and organisational skills
- High degree of attention to detail and accuracy
- Strong communication skills - both verbally and in writing to effectively communicate with a range of stakeholders
- Good problem-solving skills
- Relationship building skills -developing and maintaining good relationships with customers and colleagues
Benefits:
- 25 days holiday + Bank Holidays.
- Private healthcare and dental cover is available after completion of probationary period.
- Pension scheme.
- Life assurance at four times the salary.
- Salary sacrifice schemes.
- Free parking on site.
- One paid volunteering day per year.
- Hybrid/flexible working options are available dependent on job role
FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.