**Primary Details
Time Type: Full time Worker Type: Employee To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy
Personal Injury Claims Adjuster - Motor
Leeds/Hybrid
The opportunity
We are looking for a Personal Injury Claims adjuster to join our Motor PI team based in Leeds. This role offers an exciting opportunity to handle a diverse caseload, engage with both internal and external stakeholders and contribute to our collaborative and inclusive culture.
With hybrid office working arrangements and a generous benefits package including 30 days holiday, you will be part of a supportive and diverse company. We're the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact!
Your new role
- Investigate and resolve Motor Personal Injury claims in order to provide excellent claims handling service with minimal leakage
- Identify and investigate coverage issues so as to ensure that the company's liability is in line with its contractual commitments
- Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate
- Manage claims and other material claims issues in order to resolve and settle claims on an economic basis
- Ensure that claims fees and advices are responded to within agreed timeframes to ensure good service
- Respond to internal and external stakeholder requests in accordance with service standards
- Flag complaints as required and Treat Customers Fairly
- Maintain knowledge of the claims portfolio and provide information to others on request to ensure the effective monitoring of claims to support Underwriting and claims decisions
- Reserve accurately to ensure that the Company's liability is clear at all times
- Maintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of Claims
About you
- Excellent investigative skills
- Proven experience dealing with policy coverage
- Experience dealing with liability negotiations
- Effective communication skills, written and verbal
- Relationship Management skills
- Able to effectively use MS office applications such as Word, Excel and PowerPoint.
At My Best - QBE Benefits
You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below, we also offer an extensive choice of other options to suit you!
30 days holiday a year with the option to buy up to 2 additional days.
Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
To find out more visit our Reward Page
QBE Awards
Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include;?
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
You can view all our awards here
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page
Accessibility
Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.
ESG & Sustainability
At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report
What next?
If you have a passion