£23K/yr to £25K/yr
Mole Valley, England
Permanent, Variable

Client Services Associate

Posted by Optima Recruitment.

Client Services Assistant

This is an excellent opportunity for a self motiovated, confident proactive candidate to join this progressive Company based in stunning offices in Leatherhead

Overview:
Our client is looking for someone to join their team as a Client Services Assistant to provide helpdesk and administration support to a portfolio of external clients and reaching payroll and provider monthly deadlines. This role also assists in the efficient running of the internal office and administration.

  • Based in Leatherhead
  • £25,000
  • Hybrid (minimum 1 day in office)
  • 37.5 hours per week
  • Free Parking
  • Flexible benefits package (see below for more information)
  • Pension Contribution

Job specification: client services assistant

  • Assisting Clients within a helpdesk environment
  • Responding to customer enquiries by phone and email within SLA's
  • Successfully handling and resolving customer queries and complaints
  • Building relationships with key clients and internal employees
  • Maintain client user manuals and documents as their requirements change.
  • Identify and escalate priority issues to technical support and line manager
  • Import of weekly/monthly HR files and running of data processes
  • Export/Check/Send monthly Provider and Payroll files to strict deadlines
  • Liaise with other teams as appropriate
  • Testing client sites following change requests and annual renewals/upgrades
  • Monitor the general email inbox and pass emails on to the relevant team/person where necessary
  • Gather statistics to show the number of queries coming into the helpdesk and what the most common issues are

Person specification:

  • Excellent written and verbal skills
  • Adept in using all standard MS Office systems
  • Strong team player
  • Able to work under their own initiative
  • Excellent attention to detail

Additional Information:

  • Based in Leatherhead
  • £25,000
  • Hybrid
  • 37.5 hours per week
  • Free Parking
  • Holiday Entitlement of 23 days + 1 day per complete year of service to max of 28
  • Birthday day off
  • Cyclescheme - choose bike and/or cycling equipment up to £3000
  • Techscheme - choose a voucher to buy goods Curry's or Ikea
  • Gymflex - discounted annual gym memberships
  • Charitable Giving - donate to your preferred charity a regular contribution from £5 per month, or round your pennies from your net pay to donate to the charity of the year!
  • opt to join or add family members to the private medical insurance scheme
  • Pension with 3% employer contributions
  • Holiday - buy or sell up to 5 days annual leave
  • "Byond" card - apply for a pre-paid MasterCard which allows you to get up to 15% cashback on purchases at over 80 retailers
  • "MyActiveDiscounts" - get discounts on a range of wellness apps, products and services
  • Life assurance 4 x salary
  • Income protection 75% of salary

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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