The Role
This client-facing role supports Client Managers in delivering consultancy services for flexible benefit schemes using WTW's proprietary benefit enrollment technology. This varied role is integral to the design, implementation, and renewal of services to meet the client's requirements and objectives. Responsibilities include scoping and capturing requirements, system testing, drafting communications, data preparation and analysis, and formulating opinions and recommendations to aid in the client's decision-making process.
Design:
- Collaborate with various teams to document client benefit design and requirements.
- Define website content and supporting needs, including branding and system emails.
Communication:
- Determine client communication needs and draft materials such as emails and benefit guides.
Data:
- Prepare and manage data for benefit selections and implementation.
- Analyze engagement and benefit take-up statistics.
Testing:
- Define and implement test strategies for system functionality.
- Resolve issues with the System Configuration team and handle client feedback.
Client Management Support:
- Act as the contact for design queries and escalate as needed.
- Support project kick-off, planning meetings, and scope documentation.
Internal Support:
- Share knowledge and identify process improvements within the Design Consulting team.
- Assist with other projects and support revenue growth.
The successful candidate will:
- Provide efficient and professional service delivery to meet client needs and promote the WTW brand.
- Develop strong knowledge of the UK benefits market and the client's flexible benefits scheme design and requirements.
- Communicate effectively with clients via email and calls, and build excellent client relationships.
- Collaborate with colleagues across different teams within the Health and Benefits line of business and the wider organization.
The Requirement
- Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Good analytical and numerical reasoning skills
- Able to document detailed client requirements in system design specifications
- Strong communication skills, both written and verbal and able to articulately adapt style to suit the purpose and audience
- Excellent planning, time management and organisation skills with the ability to work to deadlines
- Able to work quickly, but accurately in a professional environment.
- Able to learn quickly, use own initiative and organise own workload effectively
- Prepared to put in the extra effort when needed to meet challenging deadlines
- Demonstrate a ‘can do' attitude, overcoming any problems as they arise
- Prepared to show initiative where appropriate, but equally prepared to take instructions from others to contribute to projects across the whole department
Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.