Your new company
Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.
Your new role
Driver Technical Centre Executive
About the job We are recruiting a Driver Technical Centre Executive to join our client on a long-term temporary assignment. This role involves ensuring the successful daily operational delivery for the Driver Interaction Centre by providing exceptional service to Customers and Drivers.
The opportunity
Responsibility and control of Driver Risk income and proactive identification of enhanced Driver Risk solutions for our existing and potential customer base.
Ensure vehicles with an off-road notification are managed within required KPI's and provide driver support, managing communication including telephone calls, email etc. on vehicle, general motoring issues and Driver Risk topics. Providing customer & driver support through a strong customer journey and support through telephone and email contact. Delivering on the companies' customer promise and ensuring unique customer experience expectations are met. To include effective resolution or escalation of customer queries and complaints in a professional & timely manner. Evidence of suitable prioritisation is paid to vehicle SMR repairs by repairers, depending on the complexity of work and accepted timeframe to complete. Clear knowledge of vehicle repair is required. Negotiate with breakdown providers, repairers and vehicle manufacturers with the key aim of returning a vehicle to an on-road condition in the quickest time. Negotiate with vehicle manufacturers on a determined case basis to ensure goodwill is maximised - including relief vehicle and early termination support
What will you bring to the global premium automotive brand:
- Relevant Technical qualifications for motor vehicle SMR.?
- Motor Mechanics NVQ 1, 2 & 3, City & Guilds or equivalent
- Good understanding of the Fleet Industry Operational requirements is desirable but not essential.
- Strong customer service orientation & telephone negotiation / persuasion skills.
- Experience of the repair and maintenance of motor vehicles (Motorbikes, Cars & LCV's).?
- Knowledge of the Epyx system required as all individuals have technical advisor status within the system.
- Ability to communicate with drivers in stressful situations, working on their own initiative and as a team member.
- Experience of working with external and internal service providers.
- Experience of working in a manufacturer's franchised dealership in workshop &/or service desk environments is a must
- BVRLA accreditation Technical Customer Service Advisor (Level 3)
How will we support you:
The business' core values are integral to their corporate culture and guide their actions and decisions.
These values include:Openness - Embracing change and new opportunities, learning from mistakes and acting with integrity,
Responsibility - Making consistent decisions and committing to them personally, fostering trust and effective teamwork.Appreciation - Reflecting on actions, respecting each other, offering clear feedback and celebrating successTransparency -Acknowledging concerns and identifying inconsistencies constructively Trust - Relying on each other to act swiftly and achieve goals Diversity - Valuing diverse backgrounds and experiences to enhance innovation and competitiveness
Compensation:
We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave of up to 35 days, which is inclusive of bank holidays. There's free on-site parking available, and you'll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office.
Diversity, Equity and Inclusion:
Equality, diversity, and inclusion policy is centred around creating a diverse and inclusive work environment that values and respects differences.
The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy.Key aspects of policy include: Promoting equal opportunities in recruitment and personnel development. Ensuring protection against discrimination and fostering respect in everyday business.Encouraging a diverse workforce to enhance competitiveness, effectiveness and innovation.Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identity and cultural background
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk