We are looking for an experienced Branch Manager for our City Centre office in Birmingham.
The ideal candidate will have a passion for property from both a sales & lettings perspective, they must have good local knowledge of the market and have the desire to build a commercial sales division.
You need excellent customer service skills and be able to lead a team to increase the portfolio level and provide support which will enable the team to grow in their knowledge base.
Responsibilities:
- Responds to phone calls, emails, and website sales inquiries professionally, and in a timely manner
- Facilitates communications with team members and organising daily meetings to discuss goals and duties, customer service, tasks and diary management.
- Dealing with complaints in a second stage
- Preparing reports every end of the month to update the director and propose solutions if needed
- Supervising and monitoring the work and time of staff
- Organising induction programmes for new employees
- Ensuring that health and safety policies are up to date
- Creates and organizes prospect/client files, and oversees customer relationship management database.
- Manages client files and collaborates with all parties to ensure required documents are complete. Assesses and monitors the timelines and progress of the sale as outlined in the agreement so deadlines are met.
- Confirms closing dates, location, documentation, and transfer of keys at closing.
- AML checks.
- Creates a quality control system to ensure the smooth, consistent and efficient management of all relevant steps necessary to complete a sale
- Develops a strong understanding of residential and commercial contracts, disclosures, and procedures
- General staff administration tasks like annual leave requests, sickness, lateness, absents, salaries and staff safety.
Qualifications:
- Computer literate, proprietary web-based applications, and comfortable learning new programs quickly and efficiently
- Use of proper spelling/grammar; solid written and verbal communication skills
- Customer-focused, proactively handles challenging situations, able to collaborate, solve problems and exceeds customer expectations
- Task oriented with high quality, organized, able to re-prioritize throughout the day, a strong sense of urgency, and personal accountability
- Adaptable, learns quickly and responds effectively to varied challenges
Hours:
- Schedule: Full-time 40 hours per week, office-based position, Monday-Friday 8:30am to 5:30pm
- Benefits: Performance-based bonuses, an extra day of holiday for the birthday
Key skills for office manager
- Reliability and discretion: you will often learn of confidential matters
- Adaptability
- Excellent communication, negotiation and relationship-building skills
- Organisational skills
- Team management
- IT skills
- Problem solving skills
- Initiative
- Leadership and the ability to make things happen
- Budgeting skills
- Attention to detail.
- Punctuality
- Positive attitude
- Marketing
AMR are one of the UK's largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market.
We recruit for the roles of: Branch Manager, Residential Sales Manager, Valuer, Lister, Senior Sales Negotiator, Residential Sales Negotiator, Residential Sales Progressor, Country Homes Negotiator, Senior Lettings Negotiator Lettings Negotiator, Lettings Manager, Lettings Coordinator, Letting Administrator, Property Manager, Block Manager, Regional Manager, Regional Director, Area Manager, New Homes Sales Advisor, Land Finder, Land Buyer, Surveyor, Mortgage Advisor, Mortgage Consultant, Commercial Negotiator, New Homes Sales Consultant.
We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.