Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.
Do you have the desire to empower and promote independence and an interest in mental health?
Area Manager - £36,000 - £40,500 per annum (Salaries vary depending on experiences)
Hours – 37 hours per week, Monday – Sunday, inclusive of bank holidays – Hybrid Working
Service – Harwood House, Aylesbury/North Oxford
What You'll Be Doing:
The Harwood Houseteam is a 24/7 supported living scheme for adults with long term mental health issues. Clients are supported at Harwood House following extended stays on acute psychiatric and rehabilitation wards or are returning closer to home after periods in out of county placements.
Whilst working under the direction of the Operations Manager, you are responsible for the overall management of the services. As Patch Area Manager you will be the first point of call that all of the team will turn to for advice and support. You will be required to effectively manage the team and any performance concerns effectively, whilst encouraging them to perform at their highest level achievable. Understanding the team's career aspirations is essential and you will work closely with them to help them achieve and progress within the organisation.
If you're a motivated individual looking for an exciting opportunity to contribute to a compassionate organisation, we want to hear from you!
Overall job responsibility - Further detail can be viewed in the Job Description. Some of the core duties include:
- Work alongside the Operations Manager to ensure that the project operates in a safe manner, and in line with all Health & Safety Regulations.
- Provide daily support to the team and ensure that each shift is fully staffed, with appropriate members of the team available that allows residents to regularly see each member of the team.
- Manage team duties and allocate them on a daily basis. Delegating appropriate tasks and responsibilities to suitable team members that ensures residents receive appropriate support depending on their needs.
- Manage and supervise (when required) medication processes in line with the policy and the residents support plan. Work in line with the company's adult protection and prevention of abuse (where applicable). No resident will be supported with their medication until the employee has completed full training.
- Work alongside the Housing Department in respect of all tenancy related issues, including concerns about tenancy breaches, warnings and notices. Work in a positive manner to ensure that each residents tenancy rights and responsibilities are effectively managed.
- Ensure all new staff receive an effective induction, are provided with regular supervisions and have access to all relevant company drives and policies.
- To actively seek and respond to residents feedback and implement changes as appropriate. Respond to any complaints, feedback and suggestions and encourage residents, families and key stakeholders to provide feedback on the services provided.
- Attend all mandatory training required to complete and maintain your role, ensuring you keep up to date with changes to specific law relevant to the service you are within.
- Represent the organisation in a professional and appropriate manner at all times by considering punctuality, personal appearance and boundaries, including equal opportunities.
- Comply with all health and safety measures to keep residents, visitors, colleagues and yourself safe by conducting regular checks within all areas and departments required.
The Successful Applicant:
Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have:
- GCSE's in English and Maths (or equivalent)
- Experience of working within a team.
- A strong understanding of the current mental health policies and practices in social care.
- IT literate with experience using MS Office packages.
- Previous experience working within a mental health environment, and providing care for those residents.
- Good communication skills, written, verbal and listening.
- Flexible approach to working hours, including weekends.
- Ability to act calmly in a professional manner whilst dealing with unpredictable and challenging behaviour.
- Reliable, Patient, Compassionate & Empathetic.
- Current, valid and full drivers' licence with access to a road worthy vehicle.
What We Offer:
- 33 days annual leave (inclusive of bank holidays)
- Blue Light card and other discounted shopping
- Employee Assistance Plan- with access to free counselling
- Cycle to Work Scheme (after probation)
- Enhanced family friendly leave
- Flexible and agile working opportunities (role dependent)
- Professional qualification sponsorship and study leave
- £500 refer a friend bonus scheme
- Optional health cash care plan with money off prescriptions and treatments
- Wellbeing hub and mental wellbeing support app – approved by NHS
- Free flu jabs
- Free DBS application
You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients.
If this Area Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website.
Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.