Counter Fraud Technical Lead
Swansea
Negotiable Salary + Excellent Benefits
We are proud to exclusively partner with an exciting, growing and dynamic motor insurer to recruit a Counter Fraud Technical Lead, supporting the company's technical performance of counter-fraud from pre-sale to claim through continuous improvement of processes, investigation techniques, and strategy.
Key Responsibilities
- Driving excellent operational, financial and customer outcomes by owning key risk points throughout the Counter Fraud investigation lifecycle.
- Striving to improve technical quality standards by highlighting areas of opportunity, upskilling Operational teams, and sharing best practice.
- Assisting in the delivery of the company's Counter Fraud strategies for Claims and Underwriting.
- Owning the customer repudiation and declinature process in counter fraud.
- Assisting with delivering excellent litigation outcomes by providing support around strategy and decision making.
- Owning the organised fraud strategy, including the identification, upgrade and management of internal operations and their financial reporting.
- Acting as a technical referral point for investigation strategy and decision making on complex cases.
- Technical auditing, including organised fraud, litigation, repudiations and missed opportunities / leakage.
- Providing input into investigation strategy and appetite for all fraud types.
- Creating and delivering highly technical training, as well as being a sign-off point for other training created within the department.
- Owning the creation and maintenance of technical fraud documentation, both for Counter Fraud and other departments within the business.
- Continually reviewing and undertaking technical development of Counter Fraud processes.
Key Requirements
- Previous Claims Counter Fraud and Civil Litigation experience is essential, including knowledge of organised fraud strategy and case handling.
- Exposure to Motor Claims Fraud Litigation and people management is preferred, but not essential.
- Excellent communication skills, both verbal and written.
Keywords: Counter Fraud; Counter Fraud Technical Lead; Motor Claims; Motor Claims Fraud; Motor Claims Fraud Litigation; Fraud Claims Manager; London Market; Lloyd's Market; Lloyd's Syndicate
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