Forde Recruitment are currently recruiting for a Parts & Service Administrator on behalf of our client, a leading manufacturer of high-quality concrete pumps and equipment.
The successful candidate will be responsible for providing administrative support to the Parts & Service Department, ensuring efficient operations, and delivering exceptional customer service.
Job Title: Parts & Service Administrator
Location:Chesterfield
Salary: £27,500
Monday to Thursday - 8 - 4.30pm / 30 min for lunch
Friday - 8-3.30pm / 30 min for lunch
Key Responsibilities:
- Serve as the first point of contact for customers seeking parts and service support.
- Respond to customer inquiries via phone, email, and in-person, providing accurate information and timely resolutions.
- Process parts orders and service requests, ensuring all details are accurately captured and communicated.
- Full responsibility for procurement and purchasing (excluding machines).
- Coordinate with the warehouse, parts & service team to ensure timely restocking of parts.
- Prepare and process purchase orders and all necessary shipping and import documents such as commodity code submissions.
- Maintain organized records of all transactions and service and parts activities.
- Schedule and coordinate service appointments, ensuring efficient use of resources.
- Liaise with technicians and other departments to facilitate smooth workflow and resolve any issues.
- Accurately enter and update customer and order information in the project book.
- Identify opportunities for process improvements and implement best practices to enhance efficiency and customer satisfaction.
- Stay updated with industry trends and advancements in parts and service management.
Qualifications:
- Proven experience in an administrative or customer service role, preferably in the automotive or heavy equipment industry.
- Excellent organizational and multitasking skills with a strong attention to detail.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with SAP would be preferable.
- Strong communication and interpersonal skills, with the ability to build positive relationships with customers and team members.
- Ability to work independently and as part of a team in a fast-paced environment.
- Problem-solving skills and a proactive approach to identifying and addressing challenges.
Benefits:
- Competitive salary and benefits package.
- 31 days annual leave including bank holidays.
- Pension Scheme
This vacancy is being advertised on behalf of Forde Recruitment Ltd who are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for additional opportunities.