Contracts Administrator - Clearview Home Improvements
Preston or Kendal
Competitive rates
Our client are a leading installer of conservatories, orangeries, double glazing windows and doors throughout Cheshire, Lancashire, Staffordshire, Merseyside, and Greater Manchester.
To support our continuing growth, we are looking for a Contracts Administrator to work within our busy contracts department to assist with the day-to-day coordination, communication and project delivery.
You will work closely with the Contracts Manager, Building and Installation Teams, supporting and driving forward project delivery. You will be driven to ensure we provide excellent customer service which meets and strives to exceed customer expectations.
You will be the first point of contact for customers from survey to commencement of the build, working directly with customers, therefore an excellent level of customer service skills is a must. Your primary role will be supporting our sister company Planet South Lakes based in Kendal. This role could be based either in Preston or Kendal.
Previous work experience in a similar role is preferred. the ability to demonstrate excellent efficiency in handling administrative tasks, with excellent IT skills, attention to detail and the ability to spot errors is a must. You should be an excellent organiser, with strong communication skills. This role would suit a self-assured individual who displays resilience under pressure.
It is vital you display compassion, reliability, offer excellence in all you do, as well as develop your expertise in the role.
This is a fast paced and evolving environment, so be prepared to adapt well to change.
Role Responsibilities
- To be responsible for organising and scanning large client files onto the company's database.
- To be responsible for accepting contracts from Surveyors, including post survey briefings.
- To be responsible for price checking contracts following survey.
- To identify, discuss and agree design & product changes with clients.
- To identify, discuss and agree price variations with clients.
- To liaise with builders to gather photographic evidence and checklists for new build living spaces for digital filing and building control submission.
- To be responsible for checking building invoices against purchase orders.
- To ensure any invoice discrepancies are queried with the Building Manager.
- To assist the Contracts Manager in arranging ground investigations.
- To assist the Contracts Manager in collating information from the ground investigations and assess additional cost implications.
- To ensure contracts are ratified to a high-quality standard.
- To develop excellent working relationships with external and internal stakeholders including customers and subcontractors.
Person Attributes
- Proven work experience of working in a contracts admin role within the home improvement industry would be advantageous.
- Attention to details and the ability to notice errors is a must.
- Excellent IT Literacy (Excel/Outlook/Word), working at an intermediate to a high standard is essential.
- Excellent organisational skills.
- A highly competent individual, with excellent efficiency in handling administrative tasks.
- The ability to assign tasks to other departments and ensure assigned tasks are completed to agreed timescales.
- Previous experience of working with database platforms would be advantageous, however, full training will be provided.
- A strong communicator with the ability to demonstrate excellent written and verbal communication skills.
- Previous negotiation experience with the ability to negotiate would be an advantage, however, full training and support will be given.
- Excellent numeracy skills.
- The ability to understand drawings would be an advantage.
- Self-assurance and resilience under pressure are prerequisite.
- Possessing some building / industry knowledge would be useful but is not prerequisite as on the job training will be given.
- A positive "can do" attitude with the ability to work under pressure and meet deadlines.
- Good customer service skills with the ability to apply a calm and professional approach when dealing with dissatisfied customers.
- Excellent attention to detail, with the ability to work in an organised and methodical manner.
- The ability to demonstrate effective time management and prioritise tasks.
- A strong desire for customer service with the ability to ensure customer expectations are exceeded whilst maintaining excellent customer relations.
- Excellent problem-solving skills with the ability to identify a problem and provide a mutually beneficial solution.
- Good listening skills.
- The ability to challenge existing work practices, identify areas for improvement and implement new processes.
- A willingness to undertake further training with the ability to implement learning into your daily work.
- Strong team working skills with the ability to provide support to team members.
- A strong sense of humour with the ability to manage and implement change.
iInterested in this Contracts Administrator role? Please submit your CV and covering letter your salary expectations and the added value you can add to our business.
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