Ashberry Recruitment are looking for a Client Support Administrator for their well-respected client based on the outskirts of Preston, near Fulwood.
Role Specific Responsibilities
- To assist in the administration of a portfolio of policies for our Corporate and Individual clients
- Provide support by being the first port of call for answering phonelines
- To maintain the firm's bespoke customer database ArchAngel at all times
- To answer any client queries accurately and in a professional and timely manner and to keep accurate clear and concise records for audit trail purposes
- Providing administration support to the Client Support Advisers and Independent Insurance Consultants
- Receive, sort and distribute daily mail/deliveries
- Responsible for franking all outgoing mail and taking mail to a post box each day
- Checking that all documentation received from insurers is accurate
- To ensure that your allocated 'task list' is always kept up to date complying with the firm's SLA's
- To ensure that all client information is treated in accordance with the Data Protection Act
- Assist in maintaining good working relationships with insurance companies
- Receive visitors by greeting and welcoming them
- Any other ad hoc administration duties
Knowledge, Experience and Qualifications
- Knowledge of using Word, Excel, Outlook
- Well developed communication skills, both written and verbal
- Excellent customer focus
- Good time management
- Clear telephone manner and clear listening skills
- Team player
- Flexible approach
- To demonstrate drive and positive approach to work and a determination and motivation to achieve all tasks assigned accurately and in a timely manner
Salary/Hours
- £21,000 per annum
- 35 Hours per week
- Mon - Thurs - 09:00-17:00
- Fri - 09:00-16:00
Employee benefits, please ask on application