Adecco are delighted to be supporting a London Borough Council's Transport & Parking division in their search for a Transport Contracts & Performance Manager. The teamis responsible for delivering some of London's most ambitious and innovative transport projects. As Transport Contracts & Performance Manager you will be responsible for developing and managing a number of key contracts arising from their EV and Kerbside Strategies, as well as monitoring broader programme delivery and performance outcomes across the division. You will be managing up to two officers, who will assist you in achieving these goals.
Initially, key contracts will include those falling under a new Transport Framework, as well as contracts for the operation of EV Charging Points, e-bikes and car clubs. By building good relationships with project managers, suppliers and the Council's procurement team, contracts will be closely managed and monitored, ensuring that all parties are adhering to their obligations. Your contract management experience will enable you to offer robust advice to project managers and assist with the resolution of any issues, leading to continuous improvements in service delivery. This will enable you to take a key role in future contract reviews and tender processes.
You will also be responsible for reviewing and improving programme management processes and documentation for the division, ensuring adherence to effective governance and quality assurance. Alongside this, you will oversee the monitoring of performance and project outcomes, with high quality reporting enabling data led decision making. This role will require a solid understanding of business process and standards and the ability to influence a wide range of stakeholders and internal partners.
Contract Management
- To manage a number of contracts from across the service on a day to basis, helping to improve compliance, identify efficiency improvements, maximise revenues, generate cost savings and improve public perception;
- To develop and maintain processes and systems to ensure that appropriate contract management information is provided and both parties fulfil their contractual obligations;
- To ensure that key updates and information are made accessible to the senior management team, using and developing IT systems to increase efficiency.
- To develop new/updated contracts as needs arise and agree a programme of procurement activity to ensure that all tender packs and associated contracts are drafted and negotiated effectively, closely reflecting service requirements.
- To assist and facilitate in all aspects of contract procurement, in collaboration with colleagues from the procurement team, providing technical and professional advice as necessary to project managers.
- Develop a good working relationship with the Council's procurement and legal teams to ensure compliance with regulations, that the contract is fit for purpose and to exercise change control notices (i.e. variations in contract) when appropriate.
Programme and Performance Monitoring
- Ensure full compliance with the Council's Programme and Project Management System, overseeing the review and development of new processes, templates and other documentation as required.
- Ensure timely and quality submission of regularly updated project management documentation across the division, including tracker systems, Change Control, Project Summary Reports, Project Initiation Documents and business cases.
- To identify areas for improvement based on outputs from contract and performance monitoring, developing and implementing solutions in consultation with colleagues and members, seeking innovation where possible.
- Lead the identification and evaluation of risks, issues, dependencies and constraints associated with the projects, escalating where appropriate. Where necessary, develop, agree and implement solutions to overcome these.
- Oversee the production of high quality regular performance reports across the Transport & Parking division, informed by the establishment and maintenance of a data dashboard.
Employee Specification
- You have a strong track record of effective contract management, leading to successful delivery of projects and services. Ideally, this will have been achieved at least partially within a local authority context, with knowledge of the transport and parking sector a distinct advantage.
- You have experience in developing and reviewing contract documents to meet service needs. Working closely with colleagues from across the division, you have the ability to rapidly grasp service requirements and translate this into robust contract and tender documentation. Your strong analytical, reasoning and decision making skills allow you to interpret and apply complex policy and procedural guidance and determine appropriate approaches.
- You understand how to deliver effective performance reporting, which can be used to drive improvement through data led decision making. You can confidently steer a team to produce high quality performance reporting on a substantial portfolio of projects through a robust analysis of data. You continually strive to find new ways to monitor and assess project and service outcomes. You have solid experience of using key Microsoft Office applications to manage contracts and performance. Good working knowledge of Microsoft Project, Verto, Excel, and GIS systems is desirable.
- You possess excellent oral and written communication skills. You have an open and approachable manner that allows you to engage positively and build strong relationships with colleagues, contractors, stakeholders and residents to drive the delivery of projects successfully. You have the confidence to resolve any contract issues or conflicts in a proactive, timely and mutually agreeable manner, or to take firm and decisive action when necessary.