Atkinson Moss are very pleased to be recruiting for an IMMEDIATELY AVAILABLE Customer Service Advisor and Sales Administrator to join their clients small and friendly team, outside of Norwich. The ability to drive is essential as their office is based in a small village, Snetterton way.
The successful candidate will be working on the 'service desk' supporting the business with inputting and organising technician visits, whilst offering excellent customer service and handling incoming calls. There is also the requirement to cover sales administration processes as part of the role. A lovely balance of customer service and administration in a friendly and thriving environment!
Role Responsibilities:
- Handling incoming calls
- Liaising with subcontractors
- Managing email inbox
- Scheduling work for technicians
- Inputting and updating jobs onto the system with customers via telephone
- General sales administration processes
Key skills:
- Delivering excellent customer service with an empathetic attitude towards customers
- Ability to multitask, prioritise and manage time effectively
- Strong telephone handling skills including active listening
- Excellent communication
- Confident with IT
- Customer Service experience
Hours of work are Monday to Friday on a rotational basis covering the following hours, 8am-4pm, 9am-5pm or 9.30am - 5.30pm. The position is offered on a long-term temporary basis with the potential for the role to go permanent.
If you are IMMEDIATELY AVAILABLE, please apply in the first instance. However, if you would like to know more about the role, please don't hesitate to contact Wendy Wakefield or Lesley Freeman at Atkinson Moss.